Sr. Business Systems Analyst, Lifeline


Information Technology & Engineering

Miami, FL  •  Full-Time/Regular

  • Technology driven:   Opportunity to work with state-of-the-art technology
  • Teamwork: A supportive team environment that thrives on innovation.
  • Culture: An entrepreneurial focus, where ownership and ingenuity are expected.
  • Benefits: Excellent health benefits, Matching 401K, and education reimbursement.


The incumbent will be responsible to manage SafeLink Invoicing programs.  In this role, you will perform analysis, and develop complex rules for accurate and timely reporting for submission of SafeLink reimbursement claims. This person will create PL/SQL programs to determine billable subscriber counts for SafeLink.  He / she will reconcile data between multiple systems, data sources, third party service provides, government entities, and audit firms.  He / she will create and institute complex data reconciliation procedures to validate and monitor billable counts in support of the company’s compliance to federal guidelines.  He / she will maintain customer data per compliance requirements and support Internal, and External audit entities requesting information from the company.  He/she will be responsible for understanding and adhering to program rules, policies, procedures, work instructions, and functional level SafeLink financial and non-financial documents.  Plus, determine adjustments to prior billings, determine risk reserves, and develop ongoing enhancements to the invoicing programs to minimize negative claims. 


  • Manage and control Safelink Invoicing PL/SQL programs, rules and procedures. Analysis & monitoring of daily systemic processes for SafeLink.  Develop and deploy reporting to identify and resolve exceptions daily.  Financial reporting responsibilities:
    • Manage SafeLink Invoicing
    • Determine Prior Period Corrections for SafeLink
    • Report numbers to internal and external audit & compliance entities
    • Collaborate with IT to build a Lifeline Invoicing system.
  • Develop and deploy complex data reconciliations for the company between Internal sources (Oracle Database Tables and Data Warehouse) and External sources (e.g. FCC, USAC, NLAD, VMBC, EMERIOS, Maximus, TXLAD, PMP). Analyze results, find problems, and fix issues to maximize billing.
  • Lead collaboration and prioritization efforts for the SafeLink Agile Team and drive product launch. Determine features required for product backlog based on business needs and Lifeline program changes. Create, and execute Acceptance Testing Criteria, Epics, User Stories and other required documentation.  Decides on scope and deliverables required to support Invoice. Measure, Define and Improve the overall quality of the product pre and post releases. 
  • Maintain processes and perform root-cause analysis to identify issues, review code, and provide recommendations to IT for enhancements required. Initiate and drive system refinements to improve operational effectiveness and remediate deficiencies identified and ongoing SafeLink invoicing program improvements.  Manage user & regression testing for critical CR’s and Projects for SafeLink.  Conduct thorough data and system behavior analysis prior to releasing changes into production to safeguard the billing. 
  • Develop & maintain departmental documents such as policies, and procedures, SOX binders, and ensure documentation is up-to-date reflecting most current production processes to meet audit requirements.

Required Experience

  • Bachelor’s Degree required. Preferred Major in Business Administration, Management Information Systems, Computer Science or Industrial Engineering or related discipline. Master’s Degree preferred in similar majors.
  • Oracle SQL Certifications required. Scrum Certification required. 
  • 5 - 6 years of combined business & system analysis knowledge translating business requirements into system controls & programs with advanced PL/SQL analysis & complex programming.
  • Strong ability to read, write, and comprehend Oracle PL SQL and/or MS SQL.
  • Experience with Low Cost & Low Income Lifeline Programs or municipal, state or federal benefits programs preferred.
  • Background in compliance and audit from federal or state government entities preferred.
  • Proven experience in leading teams to create tools, reports, forms, and automating businesses processes and establishing appropriate audit controls alongside IT, SQA, PMO and other key teams.
  • Excellent English communication skills to facilitate email exchanges between the company and other third parties, various auditing firms, IT groups and other groups.